Custom Orders Policy
Custom Orders PolicyLast updated: 11-16-2025 This Custom Orders Policy applies to any made-to-order or custom medallion and is incorporated by reference into our Terms of Service. By placing a custom order, you agree to the terms below. 1) DefinitionsA “Custom Order” includes any medallion that is created or modified specifically for you, including (without limitation) new artwork, personalization, custom text, dates, names, badge numbers, ranks, business identifiers, or any design not offered as standard inventory. 2) What You ReceiveUnless your invoice or written quote states otherwise, a paid custom order includes a finished medallion allotment as follows:
Additional quantities may be available by request, but are not guaranteed and may require additional tooling, minimums, or lead time. Highly personalized designs are typically produced only in the quantities ordered. 3) Production TimelinesTimelines begin only after final written approval of the production-ready mockup and any required payments are received. Estimated timelines (not guarantees) are:
Timelines may extend due to tooling, casting schedules, vendor capacity, material availability, holidays, shipping carrier delays, or other factors outside of our control. 4) Artwork & Mockup ProcessAfter purchase, your submitted details are forwarded to our art department to create a mockup for review. You are responsible for reviewing all mockups carefully, including spelling, dates, numbers, layout, and overall design. 5) Included Revisions & Additional Artwork FeesEach paid custom order includes up to three (3) mockup revisions based on the original design direction. Requests beyond the included three revisions, or any request that materially alters the original design direction, require purchase of our Additional Artwork Revisions – 3 Mockup Pack, which covers up to three (3) additional mockup revisions. No additional mockup revisions will be performed until the applicable artwork fee is paid in full. Additional artwork fees apply to artwork and mockup revisions only and do not include production changes, additional medallions, tooling, or design restarts. Artwork fees are non-refundable. 6) Final Approval Locks the OrderOnce you approve the final mockup (including by signature form, written confirmation, email confirmation, or other written approval method we provide), the order is locked. After final approval:
7) Colors, Finishes, and Handmade VariationDue to casting, patina, enamel, curing, and display differences across devices, slight variations in color tone, sheen, and finish are normal. Minor variations are not defects and do not qualify for refund or free remake. 8) Pricing, Quotes, and Material VolatilityCustom pricing may change due to fluctuations in copper, tin, bronze, coatings, labor, transportation, and related costs. Quotes (if provided) are valid only for the period stated in the quote. If no period is stated, quotes may be changed or withdrawn at any time prior to payment. 9) Payments, Purchase Orders, and FulfillmentWe do not accept Purchase Orders (POs). All custom orders and applicable artwork fees must be paid in full before production proceeds. For artwork-fee purchases processed through Shopify, the system will email an order confirmation/receipt and the item may be marked fulfilled as an administrative step; fulfillment status does not affect your custom production timeline. 10) No Cancellations / No Returns / No RefundsBecause custom orders are made-to-order and uniquely produced for you, custom orders are non-refundable and not eligible for return or cancellation. This includes artwork fees, tooling, and any custom production work once started. 11) Questions & CommunicationTo avoid delays, please provide complete details at checkout and respond promptly to mockup emails. If you have questions about quantities, timelines, or feasibility, contact us as soon as possible after placing your order. Note: This Custom Orders Policy is intended to summarize and clarify our process. In the event of a conflict, our Terms of Service control. |
Custom Orders PolicyThis policy applies to made-to-order/custom medallions and is part of our Terms of Service. By placing a custom order, you agree to these terms. What is a Custom Order?Any medallion created or modified specifically for you (new artwork, personalization, names/dates/numbers, custom text, or non-inventory designs). What’s Included
Extra quantities may be available by request but are not guaranteed (especially for highly personalized designs). Timelines (After Final Approval)
Delays may occur due to tooling, casting schedules, materials, vendor capacity, holidays, or shipping carriers. Revisions & Artwork FeesYour paid custom order includes up to three (3) mockup revisions. Additional revisions require purchase of our Additional Artwork Revisions – 3 Mockup Pack (covers up to three (3) additional mockup revisions). No additional revisions will be done until the fee is paid in full. Artwork fees are for artwork/mockups only, are non-refundable, and do not include production changes or restarts. Final Approval Locks the OrderOnce you approve the final mockup in writing, the design is locked. No changes or quantity additions can be made after approval. VariationsMinor color/finish variation can occur due to casting, enamel, curing, and screen differences. These are normal and not defects. Pricing & MaterialsCustom pricing may change due to material and production cost fluctuations. Quotes are only valid for the stated period (if any). Payments / No POsNo Purchase Orders accepted. All custom orders and artwork fees must be paid in full before production proceeds. No Returns / No RefundsCustom orders are non-refundable and not eligible for return, cancellation, or refund. If anything here conflicts with our Terms of Service, the Terms of Service control. |