Terms of Service

 

Terms of Service

Last updated: [11-28-2025]

Welcome to HeroMedallions.com (“we,” “us,” “our”).
These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from HeroMedallions.com, you agree to these Terms. If you do not agree, please discontinue use of the site.

1. Use of Our Website

You must be at least 18 years old or have permission from a legal guardian to use this website. You agree not to use the site for unlawful, fraudulent, or harmful activities.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Descriptions

We strive to display our products as accurately as possible. However:

  • Colors and finishes may vary slightly due to screen differences.

  • Because our medallions are custom-cast and hand-finished, minor variations in appearance are normal and not considered defects.

  • Product availability may change without notice.

We reserve the right to modify or discontinue any product at any time.

3. Pricing & Payment

Prices are listed in U.S. dollars and may change without notice.

We accept major credit/debit cards and other payment methods offered through Shopify Payments. You authorize Shopify and Hero Medallions to charge your chosen payment method for all orders placed.

If a price or product description is incorrect, we may cancel and refund the order.

4. Order Processing & Shipping

Orders are processed in the order they are received. Shipping times vary depending on location and carrier services.

Once shipped, we are not responsible for delays caused by carriers, weather, or other factors outside our control.

Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delays or additional charges.

5. Returns, Replacements & Guarantees

Please review our full Return Policy for details.

In summary:

  • We proudly stand behind our products.

  • If your item arrives damaged or defective, we will replace it at no cost.

  • Free replacement of any quality defect reported within the specified return window, notwithstanding;

    • Our medallions are custom-cast and hand-finished, minor variations in appearance are normal and not considered defects.

  • Custom orders may not be returnable unless defective.

6. Wholesale Customers

Wholesale pricing is available only to authorized businesses. We reserve the right to approve or deny wholesale status at our discretion.

Wholesale orders may have different return and shipping policies.

7. Intellectual Property

All content on HeroMedallions.com—including images, designs, logos, branding, medallion artwork, descriptions, graphics, and site layout—is owned by Hero Medallions / Cougar Ridge Ranch Products, LLC and protected by copyright and trademark laws.

You may not copy, reproduce, sell, or distribute any content without written permission.

8. Prohibited Uses

You agree not to use the site for:

  • Any unlawful or fraudulent purpose

  • Violating any laws or regulations

  • Uploading malicious code

  • Interfering with site security

  • Copying or reselling content or products without authorization

We may terminate your access if you violate these conditions.

9. Limitation of Liability

To the fullest extent permitted by law, Hero Medallions is not liable for:

  • Errors in product descriptions, pricing, or availability

  • Any damages arising from use of our products or website

  • Shipping delays caused by carriers

  • Unauthorized access to your data through third-party platforms (e.g., Shopify)

Your use of the site is at your own risk.

10. Third-Party Services

Our store uses Shopify and may include links to third-party services. We are not responsible for the content, actions, or policies of these third parties.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how your data is collected and used.

12. Changes to These Terms

We may update these Terms at any time. Changes take effect immediately upon posting. Continued use of the site means you accept the updated Terms.

13. What we don't do

Our service is medallion sales. We do not install medallions nor do we make headstones. It is your responsibility to buy the VHB tape disc(s) to affix medallion(s) to headstones. If you prefer to have a monument company create a recessed hole in your headstone, you will have to make arrangements for these additional expenses.

14. Contact Information

For questions about our Terms of Service, products, or policies, please contact us:

Hero Medallions
a Cougar Ridge Ranch Products, LLC subsidiary 
Email: HeroMedallions@gmail.com
Website: HeroMedallions.com