Terms of Service
Terms of ServiceLast updated: [11-28-2025] Welcome to HeroMedallions.com (“we,” “us,” “our”). 1. Use of Our WebsiteYou must be at least 18 years old or have permission from a legal guardian to use this website. You agree not to use the site for unlawful, fraudulent, or harmful activities. We reserve the right to refuse service to anyone for any reason at any time. 2. Products & DescriptionsWe strive to display our products as accurately as possible. However:
We reserve the right to modify or discontinue any product at any time. 3. Pricing & PaymentPrices are listed in U.S. dollars and may change without notice. We accept major credit/debit cards and other payment methods offered through Shopify Payments. You authorize Shopify and Hero Medallions to charge your chosen payment method for all orders placed. If a price or product description is incorrect, we may cancel and refund the order. 4. Order Processing & ShippingOrders are processed in the order they are received. Shipping times vary depending on location and carrier services. Once shipped, we are not responsible for delays caused by carriers, weather, or other factors outside our control. Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delays or additional charges. 5. Returns, Replacements & GuaranteesPlease review our full Return Policy for details. In summary:
6. Wholesale CustomersWholesale pricing is available only to authorized businesses. We reserve the right to approve or deny wholesale status at our discretion. Wholesale orders may have different return and shipping policies. 7. Intellectual PropertyAll content on HeroMedallions.com—including images, designs, logos, branding, medallion artwork, descriptions, graphics, and site layout—is owned by Hero Medallions / Cougar Ridge Ranch Products, LLC and protected by copyright and trademark laws. You may not copy, reproduce, sell, or distribute any content without written permission. 8. Prohibited UsesYou agree not to use the site for:
We may terminate your access if you violate these conditions. 9. Limitation of LiabilityTo the fullest extent permitted by law, Hero Medallions is not liable for:
Your use of the site is at your own risk. 10. Third-Party ServicesOur store uses Shopify and may include links to third-party services. We are not responsible for the content, actions, or policies of these third parties. 11. PrivacyYour privacy is important to us. Please review our Privacy Policy for details on how your data is collected and used. 12. Changes to These TermsWe may update these Terms at any time. Changes take effect immediately upon posting. Continued use of the site means you accept the updated Terms. 13. What we don't doOur service is medallion sales. We do not install medallions nor do we make headstones. It is your responsibility to buy the VHB tape disc(s) to affix medallion(s) to headstones. If you prefer to have a monument company create a recessed hole in your headstone, you will have to make arrangements for these additional expenses. 14. Contact InformationFor questions about our Terms of Service, products, or policies, please contact us: Hero Medallions |