Wholesale Policy & Procedures

Wholesale Policy

Last Updated: 11-16-2025

This Wholesale Policy (“Policy”) governs wholesale eligibility, pricing access, and ongoing requirements for Hero Medallions (“Hero Medallions,” “we,” “us,” “our”). By accessing this Policy, submitting a wholesale application, or using wholesale pricing—whether online, by phone, or otherwise—you (“Customer,” “you,” “your”) acknowledge and agree to be bound by this Policy, our Terms of Service, and all other applicable policies posted on HeroMedallions.com.

 

1) Wholesale Eligibility and Discretionary Approval

Wholesale pricing is offered by approval only and may be granted, denied, limited, modified, suspended, or revoked at our sole and absolute discretion, at any time, with or without notice. Approval does not create a continuing right to wholesale pricing.

Wholesale pricing is intended for active volume purchasing partners. Applications may be evaluated based on demonstrated buying intent, order history, and alignment with our wholesale program.

 

2) Wholesale Application & Acknowledgment

Customers who are not yet approved for wholesale pricing and wish to apply must complete the wholesale application available at the link below. Submission of the application constitutes acknowledgment that you have accessed and reviewed this Wholesale Policy.

 

Wholesale Pricing Application:
Submission of an application does not guarantee approval and may be declined without explanation. We may request additional information and may approve or deny applications based on internal business criteria.

Please log into your HeroMedallion.com account prior to clicking this link

Wholesale Pricing Application

 

 

3) Wholesale Pricing, Product Eligibility & Automation

Wholesale pricing is available on select eligible products only and is not offered on all products sold by Hero Medallions. Eligible wholesale pricing may apply to stock medallions, custom orders, and Custom Ready orders, subject to internal pricing rules.

Certain products, bundles, displays, and promotional items may not qualify for wholesale pricing and/or volume-based or quantity-based wholesale discounts. Product eligibility and discount treatment are determined solely by Hero Medallions.

Wholesale discount levels may increase as your rolling 12-month purchase total grows. Hero Medallions utilizes an internal Wholesale Discounting System that automatically evaluates qualifying purchase activity daily on a rolling 12-month basis and applies the appropriate wholesale pricing tier directly to your account.

Orders that cause a change in discount tier are processed at the pricing level active at the time the order is placed. Pricing is not retroactively adjusted to current orders.

Customers who maintain a rolling annual purchase total of $1,000 USD or more will receive the highest wholesale discount levels available for eligible products.

Important Wholesale Pricing Notice: Wholesale customers must be logged into their approved wholesale account before adding items to the shopping cart in order for wholesale pricing to apply. Items added to the cart prior to login will not be discounted.

It is the customer’s responsibility to ensure they are properly logged in prior to placing items in the cart. Hero Medallions does not issue refunds, credits, or price adjustments for orders placed without being logged in to an approved wholesale account.

 

4) Account Review and Proper Use

Wholesale accounts are reviewed by automated systems. Wholesale access may be modified, suspended, or terminated for misuse, suspected abuse, misrepresentation, violation of this Policy, violation of our Terms of Service, or any other reason we deem appropriate.

 

5) Policy Changes

We reserve the right to modify this Policy, wholesale eligibility criteria, product eligibility, discount levels, and pricing structures at any time without prior notice. Changes become effective immediately upon posting anywhere on HeroMedallions.com unless otherwise stated.

How our Wholesale Pricing Model Works