Privacy Policy

 

Hero Medallions – Privacy Policy

Last updated: [11-28-2025]

Thank you for visiting HeroMedallions.com.
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with us.

By using our site, you agree to the practices described below.

1. Information We Collect

We collect information that helps us provide you with an excellent shopping experience:

A. Information You Provide

  • Name

  • Email address

  • Billing and shipping address

  • Phone number (optional)

  • Order details

  • Payment information (processed securely by Shopify  — we do not store full credit card numbers)

B. Information Automatically Collected

Shopify automatically collects:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • General location data

  • Cookies to help your cart and checkout function properly

C. Email & Communication Preferences

If you join our newsletter or request notifications (such as product updates, order updates, or login codes), we collect your email address strictly for those purposes.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Authenticate your logins using our one-time 6-digit email code

  • Improve website performance and user experience

  • Send promotions or updates only if you opt-in on your shopping cart

  • Detect fraud or security issues

  • Comply with legal obligations

We will never sell your information.

3. How Your Information Is Stored and Protected

Hero Medallions uses Shopify’s secure servers and industry-standard safeguards.

  • Shopify is PCI-DSS compliant

  • Orders and payments are encrypted

  • We limit access to customer data internally

  • We retain your information only as long as necessary to complete your order and meet legal obligations

4. Sharing Your Information

We only share your information with trusted partners that help us operate our business:

  • Shopify (website hosting & checkout)

  • Payment processors (e.g., Shopify Payments, PayPal, ...)

  • Shipping carriers (USPS, UPS, FedEx)

  • Email service providers (to send login codes, updates, or newsletters)

We do not sell, rent, or trade personal information to anyone.

5. Your Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal data we have

  • Ask us to correct or delete your data

  • Opt-out of marketing emails at any time

  • Disable cookies in your browser

  • Request that we limit or stop processing your information

Contact us anytime at HeroMedallions@gmail.com for assistance.

6. Cookies & Tracking Technologies

We use cookies to:

  • Keep items in your cart

  • Enable secure checkout

  • Analyze website performance

  • Personalize browsing experiences

You can manage or delete cookies in your own browser settings.

7. Age Restrictions

HeroMedallions.com is intended for individuals 18 years and older.
We do not knowingly collect data from children under 13.

8. International Customers

Your information may be processed in the United States. By using our site, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect any changes.

10. Contact Us

If you have questions, requests, or concerns about your privacy, you can reach us at:

Hero Medallions
Support Email: HeroMedallions@gmail.com
Website: HeroMedallions.com